Knowledge and information management (KIM’21)*

“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”

چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...

Information Technology and Knowledge Management

This paper claims that information technology is and will be quite helpful for knowledge management, however knowledge science cannot be established only by information science. This paper considers the deference between information and knowledge simply, but considers deeply the power or ability to convert from one to another, which is the ability to understand and learn things, or the ability ...

Knowledge Management and Information Technology

In this document we describe a classification for systems of knowledge management based on two technical features we consider fundamental: the support the system gives to collaborative work and the focus it has on providing a structure for the knowledge it manages. We use this classification to make an analysis of what are, in our opinion, the most interesting knowledge management systems, both...

Information Ecology and Knowledge Management

People Development Management and Knowledge Management

Background: This paper aims at examining the effect ofpeople development management (PDM) on knowledge management cycle. Although PDM and KM have been studied several times separately; however, this research for the first time is testing the effects of PDM on KM. Objective: The paper investigates how people development management (PDM) may affect the performance of knowledge management (KM) in ...